Returns Policy
Overview
You may request a return within 30 days of delivery. Returns require approval before shipment and must meet all eligibility conditions below.
Cancellation requests are accepted only before an order is processed for dispatch. Cancellation is not guaranteed, but our team will always try to stop fulfillment in time.
Eligibility
- Item is unused and in original condition.
- Item is returned in original packaging.
- Proof of purchase is provided.
Process
- Email support with your order number, reason for return, and product photos when relevant.
- Wait for approval and return instructions before sending any item.
- Ship the approved return using a trackable service to the address shared by support.
- After inspection, approved refunds are completed within the published refund timeline.
Approved returns are coordinated by our India returns team. The exact return address is shared after return approval.
Approved refunds are issued to the original payment method after return inspection.
Approved refunds are typically completed within 5-10 business days after inspection.
Potential deductions
- Original shipping fees paid by the buyer are non-refundable.
- For free-shipping orders, original outbound shipping cost may be deducted from the refund.
- Duties or taxes already remitted to authorities may be non-refundable.
Exceptions
- Sale items.
- Gift cards.
- Personalized or custom products unless there is a manufacturing defect.
- Items that show wear, use, or alteration after delivery.
Replacement support is available for the scenarios below when reported with required evidence and within policy timelines.
- Item arrived damaged in transit.
- Wrong item was delivered.
- Verified manufacturing defect within the active warranty period.
Transit-damage claims must be reported within 48 hours of delivery.