90-Day Warranty Policy
Overview
Our warranty covers manufacturing defects in materials and workmanship for 90 days from delivery.
Covers verified manufacturing defects in materials, joinery, and finish quality.
Coverage
- Cracking, warping, or structural failure linked to manufacturing issues.
- Workmanship defects identified within the warranty period.
- Incorrectly supplied components that do not match the purchased set.
Remedy and process
Claims are handled with a replacement-first approach to restore set usability as quickly as possible.
- Contact support with order number, issue description, and clear photos.
- Our team reviews the claim and confirms coverage eligibility.
- Approved claims are resolved through replacement parts first, then equivalent replacement if needed.
- Order reference and purchase details are required for all claims.
- Damage in transit must be reported within the stated reporting window.
- Keep packaging and affected pieces until claim review is complete.
Transit-damage reports must be submitted within 48 hours of delivery.
Special shipping for warranty replacements may be chargeable unless otherwise confirmed by support.
Care and handling
- Keep wooden components away from direct sunlight and direct heat sources.
- Store the set indoors in a moderate humidity environment.
- Use a dry, lint-free cloth for regular cleaning; avoid harsh chemicals.
Exclusions
- Normal wear and tear.
- Damage from misuse, mishandling, improper storage, or environmental exposure.
- Loss or theft of pieces or sets.
- Cosmetic changes caused after delivery and normal use.
- Damage caused by unauthorized modification or repair attempts.
Terms and conditions
- Coverage begins from the order delivery date.
- If identical replacements are unavailable, a comparable replacement, store credit, or refund may be offered.
- Warranty is void in cases of misuse, external damage, or unauthorized alterations.